Support Centre

Guest Profile Export

Updated Jun 12, 2018

Under guest privacy mandates, a guest is able to ask for copy of all the personal data the property has stored on them.

Searching Guest

Go to Operations => Guest Profile => Guest Search => search for guest:

Once desired guest is found => click on Reports => Guest Profile Export:

Save to the desired location:

The CSV file can then be opened and printed out for the client:

Special Notes:

  1. DELETE FILE - After providing export to the guest, the file should be deleted from your computer and ensure it is permanently deleted from the "Recycle Bin" or "Trash"
  2. Custom Fields - the design of Custom Fields was to collect more information about the guest and should be included in the export; should your property use the Custom Fields to track "negative attributes" about the guests, these should be deleted from the export before providing to the guest
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