Under guest privacy mandates, a guest is able to ask for copy of all the personal data the property has stored on them.
Go to Operations => Guest Profile => Guest Search => search for guest:
Once desired guest is found => click on Reports => Guest Profile Export:
Save to the desired location:
The CSV file can then be opened and printed out for the client:
- DELETE FILE - After providing export to the guest, the file should be deleted from your computer and ensure it is permanently deleted from the "Recycle Bin" or "Trash"
- Custom Fields - the design of Custom Fields was to collect more information about the guest and should be included in the export; should your property use the Custom Fields to track "negative attributes" about the guests, these should be deleted from the export before providing to the guest