Support CentreStandard ModulesSystem Configuration Emailing from the PMSHow to Email a Reservation Confirmation to a Guest

How to Email a Reservation Confirmation to a Guest

To email a Reservation Confirmation, ensure the reservation you have selected has an email address on the Guest Profile.

Select the Confirmation button located at the top of the screen (or select Reports > Confirmation)

Review the Reservation Confirmation to ensure the information is correct. Close out of the Reservation Confirmation window.

When closing out of the Reservation Confirmation, the email box will open with option to send. Select YES to email a copy of the Reservation Confirmation to the guest.

NOTE:  The following options are available when sending an email Confirmation:

  • Email Type – The Reservation Confirmation can be sent in either a Text, or HTML format.
  • Extra Attachment – An attachment can be added to the email if needed.
  • Attach HTML copy of confirmation? – if “Attach HTML Copy” was selected when setting up the Email Registry Settings, then this box will be automatically checked.  When checked, the PMS will send an HTML attachment of the confirmation along with the email.

Once the email has been sent, the following message will appear if the email has been sent successfully.  Select OK to continue.

NOTE: To receive a copy of all email confirmations that are sent via the PMS, simply check the Copy Confirmation to Hotel box, located under System Configuration > Property > Preferences tab.