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How to Search for a Payment by Cheque # or Payment ID

This article reviews the ways to search for a Payment by Cheque # or Payment ID

Searching for Payments

There are two ways to search for Payments in the City Ledger:

  • Using the Search button (best used when searching for individual payments)
  • Using the Payment History tab (best used when searching for all payments made on a specific account)

Option 1

Go to Operations > City Ledger and select the Search button located at the top of your screen

Option 1
  1. Place a checkmark next to the Payments by ID/Chq# checkbox, then select either the Cheque #, or Payment ID radio button
  2. Enter the corresponding Cheque #/Payment ID that you are searching for
  3. Click OK

Cheque #

The cheque # is the number input into the Cheque # field when posting a cheque payment.

Cheque #

Payment ID

A Payment ID number, is a number assigned to a payment once it is posted in the City Ledger.  The Payment ID number can be located in various areas of the City Ledger including the City Ledger Transaction Register Balance Report and in Details for Invoice screen > Payments tab.

Payment ID

Payment History

You will be brought to the Payment History tab where the payment will be displayed. You can double click on the payment to view the Payment History Details OR click the View Details button.

Option 2

Proceed to the Payment History tab located at the bottom of your screen.

NOTE: To view all City Ledger payments or all reversed payments for the past 15 days you may check the All City Ledger Payments or Show Reversed Payments checkboxes located at the bottom of the screen.

Locate the Account

Select the Account drop down menu located at the top of the screen.

Locate the Account

Use the search field to locate the City Ledger Account where the Payment is located. You may select the account from the list below, or type in the name of the account, account phone number or account contact name and select the Search button to bring up the account. Once the account is located, click on the Select button to view all open invoices for this City Ledger Account.

Viewing Payments

A list of payments will appear in the screen below.

Viewing Payments

Narrowing your Search

You can use the filters at the top of the screen to help streamline your search. You can search for payments made in the last 0, 15, 30, 60 or 90 days or you can select a specific date.

Narrowing your Search

Opening the Payment History Details

You can double click on the payment itself to view the Payment History Details OR click the View Details button

Opening the Payment History Details