Troubleshooting Speed and Offline Errors
The following article outlines some steps that can be taken if the PMS is running slowly, or if a connection cannot be made to the server.
In the box (command window) type:
This is what a completed trace route looks like:
This type of traceroute will have issues:
If you see * this means that the internet service is having issues connecting to our servers located in California. Unfortunately, in these cases, the issue most likely lies with your internet service provider, not RoomKey.
Note: Any number around 100 ms may experience some slowdown as the lower the number the faster the connection.