How to Update Existing Reservations After Billing Changes were made to the Wholesaler Account
If a Wholesaler Account was originally setup to bill to Folio 1 and was changed to bill to Folio 8 at a later date, any reservations that were created prior to the change will still bill to Folio 1.
If a Wholesaler Account was originally setup to bill to Folio 8 and was changed to bill to Folio 1 at a later date, any reservations that were created prior to the change will still bill to Folio 8.
Sunquest Holidays is currently setup to bill to Folio 8.
NOTE: The following procedure will only work for upcoming & arriving reservations. If the guest is already in house, room charges must be manually transferred to the appropriate folio using the Move function.
In this example, there is an upcoming Wholesale reservation for Mr. Daniel Scott. Based on Sunquest Holidays' Wholesale Account setup, Room & Tax is set to bill to Folio 8 upon check-in.
If the guest's billing needs to be changed to Folio 1, use the following steps (again, these steps only apply to upcoming or arriving reservations. Any guests that are already in house will need to have their room charges manually moved to the proper folio using the “Move” function):
Step 1: Remove the Guest's Reservation from the Wholesaler Account
Step 2: Re-Attach the Wholesaler Account to the Reservation
In order to refresh the reservation with the new billing instructions from the Wholesaler Account, the next step is to reattach the Wholesale Account.
- Open the reservation again by double clicking on it, or clicking Change Res
- Un-check the Book box
- Change the Client Type back to Wholesale, and select the correct Wholesale Account
- Click Refresh
- Change the Rate back to the original rate (click + symbol under the Rate column) If the rate plan has been changed since the reservation was first made, use Enable Rate Overriding to change the rate back to the correct price
- Check the Book box
- Click OK to save
The reservation has now been updated to reflect the billing change from the Wholesaler Account.