Important Notifications

Holiday Office Hours 2022/2023

Please note for the upcoming holiday season, our customer support office hours will be:

Friday, Dec. 23rd: 6 am to 12 pm PST

Monday, Dec. 26th: Office Closed
(in lieu of Christmas Day)

Tuesday, Dec. 27th: Office Closed
(in lieu of Boxing Day)

Wed, Dec. 28th: 6 am to 5 pm PST

Thur, Dec. 29th: 6 am to 5 pm PST

Friday, Dec. 30th: 6 am to 12 pm PST

Monday, Jan. 2nd: Office Closed
(in lieu of New Year's Day)

If you have an emergency that is impeding the operation of your hotel during office closures, please contact our after-hours emergency support line at 1-800-234-5695, option 3. Please leave a voicemail to have your issue addressed as emails are not monitored after hours. If the matter is a non-emergency, our support team will return to regular support hours 6 am - 5 pm PST, Monday through Friday, on January 3rd, 2023.

Exception Refund Access Agreement

RoomKeyPMS Payments Powered by Fullsteam users may need to sign an ERA Agreement to adjust/refund credit cards, Click Here for more information about the ERA Agreement.

Webinars

RoomKeyPMS Webinars are hosted on the 3rd Wednesday of each month starting in 2022. Click Here to view webinar recordings.

Upcoming Webinars: City Ledger | Wednesday, December 21st Click Here to Register

Learn more about our additional RoomKeyPMS products: