Guest Notes
In the example below, there are two profiles under George MacDonald and the Front Desk has confirmed it is the same guest. Each profile has a different Guest Note but both are important for the property to retain:
After the merge is complete, there will be one profile with both Guest Notes attached => the notes will be in order of date entered, with most recent note at the top:
Custom Fields
In the example below, there are two separate Profiles with different Custom Field Values:
After the two profiles are merged into one profile:
- Company - Weyerhauser is saved because it is the most recent value entered
- Birthdate - the "Master Guest" has a blank field, which is ignored, thus the most recent entered value is saved
- Favourite Colour - Blue is saved as the most recent, the blank is ignored on the second profile
