Overview of Packages in the PMS

The following article reviews the 3 types of Packages that can be created in the PMS, and what situations each is best used for.

IMPORTANT NOTE: Packages are NOT compatible with 3rd party booking channels, such as OTA QuickConnects, Channel Managers and GDS services. They can only be sold through direct bookings with the hotel, or via our proprietary online booking engine, eRes Mobile.

“Package” Packages

  • This type of package is fixed for a set number of nights (1 night, 2 nights or 3 nights, etc…)
  • The package appears as a rate when booking, and must be attached to a Client Type
  • On the Guest's folio, the package posts the entire cost of package all on the first night, all as one line item. On the back-end, the Room & Tax will post nightly, however on the folio it will appear as if all charges posted on the first night.
  • Can be booked online (via eRes Mobile only)
  • This type of package is best for packages intended to be for a fixed number of nights only (for example: a 2 Night Romance Package, and in order to book this package a guest has to stay 2 nights)

“Inclusion” Packages

  • This type of package is a daily package. All components repeatedly post each day, therefore the rate is consistent. There is no limit to how many nights a guest can book this package.
  • The packages consists of the same components each day
  • Posts room & tax one night at a time
  • Can be booked online (via eRes Mobile only)
  • This type of package is good for packages like a Breakfast Package, where Room & Tax plus a fixed price Breakfast is included each day of the stay, whether it be for 1 night, or 1 week.

“Dynamic” Packages

  • Called “Packages on the Fly” because they allow the components of the package to fluctuate based on the guests demand
  • Package is manually built ad-hoc using Guest Services
  • Can post room & tax both one night at a time, or all on first night (allows choice of either "Inclusion" or "Package" style posting)
  • Cannot be booked online - must be booked directly with the hotel as a reservations agent will need to manually build the package at the time of reservation
  • This type of package is useful in offering more control over packages. For example, if one package offering is a Ski & Stay Package with breakfast, but a guest calls and says they would rather not have breakfast included, this type of package allows the breakfast component to be omitted, charging just for skiing and the room