Support CentreAdvanced ModulesGroups GroupsHow to fix Guest charges that went to the Individual, but should have gone to House Account

How to fix Guest charges that went to the Individual, but should have gone to House Account

Option 1 (if guest has already been checked out and cannot be re-instated)

  1. Go to Guest Folio and reverse the charge(s) that should have been transferred to the House Account
  2. Reverse the corresponding payment
  3. Go to House Account and manually post charge(s)

Option 2: (if guest is still in-house or reservation can be re-instated)

  1. Go to Guest Folio and reverse the erroneous payment
  2. Use the Move function to transfer the appropriate charge(s) to the House Account.