How to fix Guest charges that went to the Individual, but should have gone to House Account
Option 1 (if guest has already been checked out and cannot be re-instated)
- Go to Guest Folio and reverse the charge(s) that should have been transferred to the House Account
- Reverse the corresponding payment
- Go to House Account and manually post charge(s)
Option 2: (if guest is still in-house or reservation can be re-instated)
- Go to Guest Folio and reverse the erroneous payment
- Use the Move function to transfer the appropriate charge(s) to the House Account.