Support CentreAdvanced ModulesGroups GroupsHow to fix Guest charges that went to a City Account, but should have gone to the Individual

How to fix Guest charges that went to a City Account, but should have gone to the Individual

  1. Go to the City Ledger and locate the Invoice with the guest charge(s). Reverse the charge(s) off the Invoice
  2. Go to the Guest Folio and manually repost the charge(s)
  3. Use the “Post Payment” button to charge the guest