Support CentreAdvanced ModulesGroups GroupsHow to find a Group after it has disappeared from the Group Master

How to find a Group after it has disappeared from the Group Master

Groups remain in the Group Master for up to 30 days after the group’s departure date. After that, the group disappears from the Group Master but can still be viewed afterward by using the Group Search feature.

To search for a past or missing group, go to Operations > Groups to open the Group Master List. Next select the View Menu then select Search

The easiest way to search for a group is to uncheck the Exact Match box and then enter the first few letters of the group name into the Group Name field. Select the Search button below.

The cancelled group will appear in the Group Master.