How to Adjust/Reverse a Charge
The following article explains the difference between Transferred and Manual charges, and how they can be reversed or adjusted on the City Ledger.
Go to Operations > City Ledger. Locate the Invoice where the charge you wish to reverse is located. If you are unsure how to locate an invoice, please see the article How to Search for an Invoice in the City Ledger module.
There are two types of charges located on an Invoice:
- Transferred Charges – which are charges transferred from a guest folio to a City Ledger Invoice. These types of charges can be adjusted
- Manual Charges – which are charges that were manually posted in the Invoice. These types of charges can be reversed.
Adjusting Transferred Charges
To adjust a charge that was transferred from a Guest Folio to a City Ledger Invoice, go to the Transferred tab of the Details for Invoice screen. Select the “+” sign under the Transfer Date column to view the individual charges that make up the transfer.
Adjusting Manual Charges
To reverse a charge that was manually posted to a City Ledger Invoice, proceed to the Charges tab of the Details for Invoice screen.