How to Reverse a Payment

When reversing a payment to an invoice on the City Ledger, there are two options: Reverse the payment completely, or reverse the payment and apply it to the Account as a Payment Credit. The following article explains the process for working with both scenarios.

Locate the desired Invoice

Go to Operations > City Ledger. Locate the Invoice where the payment to be reversed is located. If you are unsure how to search for an invoice, please see the article How to Search for an Invoice in the City Ledger module.

Locate the desired Invoice

Reverse Payment

Right click the payment you wish to reverse (ensure the black arrow is pointing towards the payment) and either right click and select Reverse, or click the Reverse button located at the bottom of the screen.

Reverse Payment

You have two options when reversing a payment:

  • Reverse Payment as Credit to Account – if this option is selected, once the payment is reversed, it will be added to the Payment Credits for this City Ledger Account
  • Reverse Batch Payment (1 invoices paid) – if this option is selected, the payment is simply reversed

Reverse Payment as Credit to Account

To reverse the payment and keep it as a Payment Credit:

  1. Select the Reverse Payment as Credit to Account option
  2. Enter the Reason
  3. Click Ok
Reverse Payment as Credit to Account

Reverse Batch Payment

To the payment completely:

  1. Select the Reverse Batch Payment option
  2. Enter the Reason
  3. Click Ok
Reverse Batch Payment

A message will appear asking you to confirm the reversal. Select Yes to continue.

Invoice Log

Once the payment has been reversed, it will no longer be viewable in the Payments tab. Proceed to the Invoice Log tab to view the reversal.  Reversals are shown in red.

Invoice Log