Support Centre

RoomKeyPMS Payments - Handling Insufficient Funds

Updated on

Should a guest have insufficient funds to cover a full payment => the interface will charge the amount that is available on the guest's card => this will leave the clerk with 2 options:

  • Accept Payment => partial Payment will post and then clerk would ask guest for another form of payment for the remainder
  • Reverse Payment => clerk and guest can decide on another form of payment for the original amount 

In the example below, the clerk accepted the $4.00 partial payment and now the balance of $2.76 remains to be paid:

If the clerk choose to reverse, the partial payment would now be on folio 9 and the guest would still owe the original amount:

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