Support Centre

Download RoomKeyPMS

Follow these steps to download the latest version of RoomKeyPMS

Status Page

See live updates on system performance, service interruptions, or technical issues

Screen Share

Click here if instructed by support team for screen share

Ideas Portal

Do you have product ideas for RoomKeyPMS?

Important Notifications

Exception Refund Access Agreement

RoomKeyPMS Payments now has the ability to manage two various permissions for clerks to perform adjustments/refunds and post negative payments to a credit card. This function is available in the latest version of RoomKeyPMS 11.0.0.12. Click here to download the newest version.

These features will require a signed Exception Refund Access Agreement form to be completed and returned. Please ensure that your property's owner or control person completes this agreement to enable your team to perform refunds or negative payments. Clerks will not be able to perform adjustments/refunds or negative payments beyond 180 days (6 months) from being Approved and Boarded with RoomKeyPMS Payments without submitting this form to enable these features.

Click Here to Sign the Exception Refund Agreement Now

Minimum Version Requirement Now 11.0.0.8

Our minimum version requirement for RoomKeyPMS as of August 31, 2022, is version 11.0.0.8. RoomKeyPMS will no longer support any previous versions and will require all properties to update to version 11.0.0.8 or newer. To avoid any issues accessing your database, it is recommended to update your version of RoomKeyPMS at your earliest convenience.

Webinars

RoomKeyPMS Webinars are hosted on the 3rd Wednesday of each month starting in 2022. Click Here to view webinar recordings.

Upcoming Webinars:

Payment Reconciliation | TBD

Learn more about our additional RoomKeyPMS products:

RoomKeyPMS Payments Troubleshooting

Standard Modules

System Configuration View 74 Articles Rates View 26 Articles Reservations View 33 Articles Front Office View 42 Articles Night Audit View 21 Articles Housekeeping View 16 Articles Reports View 80 Articles Training Videos & Webinar Recordings View 21 Articles

Advanced Modules

Corporate Profiles View 14 Articles Groups View 30 Articles City Ledger View 43 Articles Maintenance View 4 Articles Operations View 83 Articles eRes Mobile Booking Engine View 15 Articles WholeSalers View 10 Articles Owner's Accounting View 19 Articles API & Supported Interfaces View 3 Articles Guest Privacy Services View 5 Articles Lock-Off Rooms View 10 Articles

Additional Products

RoomKeyPMS Mobile View 9 Articles RoomKeyPMS Payments Powered By Fullsteam View 18 Articles Rate Shopper Report View 2 Articles Interfaces, Exports & Imports View 13 Articles RoomKeyPMS Payments View 7 Articles

Need additional assistance?

Download RoomKeyPMS View 6 Articles After Hours Emergency Support Protocol View 1 Article RoomKeyPMS Troubleshooting View 8 Articles RoomKeyPMS Release Notes View 60 Articles