Support Centre

Download RoomKeyPMS

Follow these steps to download the latest version of RoomKeyPMS

Status Page

See live updates on system performance, service interruptions, or technical issues

Screen Share

Click here if instructed by support team for screen share

Ideas Portal

Do you have product ideas for RoomKeyPMS?

Important Notifications

Holiday Office Hours 2022/2023

Please note for the upcoming holiday season, our customer support office hours will be:

Friday, Dec. 23rd: 6 am to 12 pm PST

Monday, Dec. 26th: Office Closed
(in lieu of Christmas Day)

Tuesday, Dec. 27th: Office Closed
(in lieu of Boxing Day)

Wed, Dec. 28th: 6 am to 5 pm PST

Thur, Dec. 29th: 6 am to 5 pm PST

Friday, Dec. 30th: 6 am to 12 pm PST

Monday, Jan. 2nd: Office Closed
(in lieu of New Year's Day)

If you have an emergency that is impeding the operation of your hotel during office closures, please contact our after-hours emergency support line at 1-800-234-5695, option 3. Please leave a voicemail to have your issue addressed as emails are not monitored after hours. If the matter is a non-emergency, our support team will return to regular support hours 6 am - 5 pm PST, Monday through Friday, on January 3rd, 2023.

Exception Refund Access Agreement

RoomKeyPMS Payments Powered by Fullsteam users may need to sign an ERA Agreement to adjust/refund credit cards, Click Here for more information about the ERA Agreement.

Webinars

RoomKeyPMS Webinars are hosted on the 3rd Wednesday of each month starting in 2022. Click Here to view webinar recordings.

Upcoming Webinars: City Ledger | Wednesday, December 21st Click Here to Register

Learn more about our additional RoomKeyPMS products:

RoomKeyPMS Payments Troubleshooting

Standard Modules

System Configuration View 74 Articles Rates View 26 Articles Reservations View 33 Articles Front Office View 42 Articles Night Audit View 21 Articles Housekeeping View 16 Articles Reports View 80 Articles Training Videos & Webinar Recordings View 23 Articles

Advanced Modules

Corporate Profiles View 14 Articles Groups View 30 Articles City Ledger View 43 Articles Maintenance View 4 Articles Operations View 83 Articles eRes Mobile Booking Engine View 16 Articles WholeSalers View 10 Articles Owner's Accounting View 19 Articles API & Supported Interfaces View 3 Articles Guest Privacy Services View 5 Articles Lock-Off Rooms View 10 Articles

Additional Products

RoomKeyPMS Mobile View 11 Articles RoomKeyPMS Payments Powered By Fullsteam View 21 Articles Rate Shopper Report View 2 Articles Interfaces, Exports & Imports View 13 Articles RoomKeyPMS Payments View 7 Articles

Need additional assistance?

Download RoomKeyPMS View 6 Articles After Hours Emergency Support Protocol View 1 Article RoomKeyPMS Troubleshooting View 8 Articles RoomKeyPMS Release Notes View 65 Articles