Important Notifications
Exception Refund Access Agreement
RoomKeyPMS Payments Powered by Fullsteam users may need to sign an ERA Agreement to adjust/refund credit cards, Click Here for more information about the ERA Agreement.
Webinars
RoomKeyPMS Webinars are hosted on the 3rd Wednesday of each month. Click Here to view webinar recordings.
Upcoming Webinars: 2-Way GDS Interfaces | TBD
Learn more about our additional RoomKeyPMS products:
- RoomKeyPMS Payments Powered By Fullsteam Interface Setup
- How to Process Advance Deposits Using RoomKeyPMS Payments Powered By Fullsteam
- How to Process Credit Card Authorizations Using RoomKeyPMS Payments Powered By Fullsteam
- How to Process Payments Using RoomKeyPMS Payments Powered By Fullsteam
- How to Reverse or Adjust/Refund a Payment Using RoomKeyPMS Payments Powered By Fullsteam
- How to Reverse or Adjust/Refund a Payment that was Processed Using a Previous Payment Processor
- How to Make Adjustments in City Ledger Using RoomKeyPMS Payments Powered By Fullsteam
- RoomKeyPMS Payments Powered By Fullsteam Error Codes
- RoomKeyPMS Payments Powered By Fullsteam Webinar
- Exception Refund Access (ERA) Agreement
RoomKeyPMS Payments Powered By Fullsteam Payment Reconciliation Report Support Articles & Videos
4 Articles
- How to Access the Payment Reconciliation Report for RoomKeyPMS Payments Powered By Fullsteam
- How to Use "SMART Match" in the Payment Reconciliation Report
- How to Resolve a Non-Matching Transaction in the Payment Reconciliation Report
- How to Ignore Non-Matching Transactions in the Payment Reconciliation Report
- How to Access and Navigate the MerchantTrack Processor Portal
- How to Search for a Transaction in the MerchantTrack Processor Portal
- How to View Reports in the MerchantTrack Processor Portal
- How to Activate a New Terminal in the MerchantTrack Processor Portal
- How to Process a Payment Using the Virtual Terminal in the MerchantTrack Processor Portal
- How to Void or Refund a Transaction in the MerchantTrack Processor Portal