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Gift Card Reconciliation
Valutec gift card payments are processed using Fullsteam payment processing. When a guest uses a gift card to pay for their stay, you will see that payment appear on the Payment Reconciliation Report (Reports > On-line Processing > Payment Reconciliation Report). We recommend that you include gift crad reconciliation in your daily reconciliation practices, alongside credit card reconciliation.
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Valutec gift card payments are automatically reconciled each day alongside credit card payments using the Payment Reconciliation Report (Reports > On-line Processing > Payment Reconciliation Report)
If a processing error occurs when a gift card is used as payment, it will cause a Non-Matching Transaction to appear on the Payment Reconciliation Report.
In the Payment Reconciliation Report
- Click the Non-Matching Transaction
- In the popup window, click one of the following options to create a match:
- Create RoomKey Transaction: this option will create a gift card payment transaction in the guest folio in RoomKeyPMS
- Create Fullsteam Transaction: this option will process the gift card in Fullsteam
An approval message will appear in a popup window. You can click the Close button to complete the process.
Once completed, the matched transactions will appear in today's list of reconciled transactions with an M icon. This icon indicates that the transaction was reconciled, or matched, manually by a user. When you hover on the icon, you can see the time/date and username details for this manual match.
Optional Gift Card Hardware
To streamline the gift card operations, you can incorporate card swipers and/or barcorde scanners at your Front Desk. These devices replace the need to manually type-in the full gift card number when you want to use a gift card for payment, check the balance of a gift card, or activate/add value to an existing gift card.
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A 3-Track Magnetic Stripe Card Reader is compatible with the RoomKeyPMS Gift Cards module. This device is typically mounted to your keyboard and connected to your computer via USB; you can simply plug and play, no installation required.
A 2D Barcode Scanner is compatible with the RoomKeyPMS Gift Cards module. This device can be connected to your computer via USB and no installation software is required.
