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Valutec Gift Card FAQ

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Gift Card Reconciliation

Valutec gift card payments are processed using Fullsteam payment processing. When a guest uses a gift card to pay for their stay, you will see that payment appear on the Payment Reconciliation Report (Reports > On-line Processing > Payment Reconciliation Report). We recommend that you include gift crad reconciliation in your daily reconciliation practices, alongside credit card reconciliation.

Click below for more information:

How do I reconcile gift card payments at the end of the day?

Valutec gift card payments are automatically reconciled each day alongside credit card payments using the Payment Reconciliation Report (Reports > On-line Processing > Payment Reconciliation Report)

How do I fix a non-matching transaction?

If a processing error occurs when a gift card is used as payment, it will cause a Non-Matching Transaction to appear on the Payment Reconciliation Report.

In the Payment Reconciliation Report

  1. Click the Non-Matching Transaction
  2. In the popup window, click one of the following options to create a match:
    • Create RoomKey Transaction: this option will create a gift card payment transaction in the guest folio in RoomKeyPMS
    • Create Fullsteam Transaction: this option will process the gift card in Fullsteam

An approval message will appear in a popup window. You can click the Close button to complete the process.

Once completed, the matched transactions will appear in today's list of reconciled transactions with an M icon. This icon indicates that the transaction was reconciled, or matched, manually by a user. When you hover on the icon, you can see the time/date and username details for this manual match.

Optional Gift Card Hardware

To streamline the gift card operations, you can incorporate card swipers and/or barcorde scanners at your Front Desk. These devices replace the need to manually type-in the full gift card number when you want to use a gift card for payment, check the balance of a gift card, or activate/add value to an existing gift card.

Click below for more information:

What type of card reader can I use to swipe physical gift cards?

A 3-Track Magnetic Stripe Card Reader is compatible with the RoomKeyPMS Gift Cards module. This device is typically mounted to your keyboard and connected to your computer via USB; you can simply plug and play, no installation required.

What type of scanner can I use to read the barcode on digital gift cards?

A 2D Barcode Scanner is compatible with the RoomKeyPMS Gift Cards module. This device can be connected to your computer via USB and no installation software is required.

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