Front Desk
42 Articles
- How to Create a Walk-In Reservation
- How to increase an In House Guest's Credit Limit
- How to Check In a Reservation
- How to Undo a Check-In
- Upselling vs. Upgrading a Room Upon Check-In
- How to Change an In House Reservation
- How to View a Guest Folio
- How to Post a Charge
- How to Post a Payment
- How to Reverse/Adjust/Transfer a Posting
End of Day Operations (Including Night Audit)
21 Articles
- Night Audit - Introduction
- Arrivals and No Shows Up Until the Rollover Period
- Understanding the Rollover Period in the PMS
- Walk-Ins Up Until Rollover Period
- Arrival and No Shows After Rollover Period
- Walk-Ins After Rollover Period
- Credit Card Reconciliation
- Checking Departures
- Clerk Audits / Cashier Reports
- Phone System Audit