Front Desk
42 Articles
- How to Create a Walk-In Reservation
- How to increase an In House Guest's Credit Limit
- How to Check In a Reservation
- How to Undo a Check-In
- Upselling vs. Upgrading a Room Upon Check-In
- How to Change an In House Reservation
- How to View a Guest Folio
- How to Post a Charge
- How to Post a Payment
- How to Reverse/Adjust/Transfer a Posting
- How to Move a Posting to Another Reservation while In House
- How to Move a Posting to a Different Folio Number Within the Same Reservation
- How to Divide a Guest Folio among Multiple Guests
- How to Setup Charge Routing on a Guest Reservation
- How to Transfer Charges to the City Ledger before Check-Out
- How to undo a City Ledger Transfer
- Express Check-Out for Early Departures
- How to Check-Out a Reservation
- How to Check-Out a Reservation with Multiple Folios for One Guest
- How to Check Out a Reservation when Billing is Split among Multiple Guest Shares
- How to Check-Out a Reservation to the City Ledger (ie: Direct Bill)
- How to Check-Out a Reservation to a House Account
- How to Check-Out a Reservation with Charge Routing
- How to Print & Email a Guest Folio
- How to Adjust a Guest Folio after Check-Out
- How to Re-instate a Checked Out Reservation
- How to Transfer Charges to the City Ledger after Check-Out
- How to Fix Incorrectly Transferred Charges to the City Ledger
- How to fix a Guest Folio Charge that should have gone to the City Ledger
- How to tell if a Group, Wholesaler or Corporate Account was Properly Setup for City Ledger Billing
- Rooms Not Available List
- Room Assignment Calendar (F11)
- Room Assignment Shortcut
- Adding an Extra Credit Card to a Reservation
- How to Assign / Block Rooms (Individual Reservations)
- How to Assign / Block Rooms (Group Reservations with Rooming Lists)
- How to do a Room Move
- Property Dashboard (F1)
- How to Delete a Credit Card in RoomKey
- How to Print Bulk Registration Cards
- Disable on-line processing
- Key Cards