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Disable on-line processing

Updated

The following article explains the display on-line processing option and scenarios where it may be used. Disable on-line processing appears if your property is connected to a payment processor such as RoomkeyPMS Payments. 

When posting a payment the disable on-line processing checkbox will appear. If you select the tickbox, a payment (or refund) will be posted to Roomkey, however no transactions will be processed on the credit card. 

Note: 

This feature requires the clerk permission -> system configuration -> 1542 Override CC Processing

 If a transaction is processed 'offline' it will appear in the activity log as CC Override 'True' 

Scenario 1.

A transaction (payment or refund) has been successfully processed via the processor but it not posted in RoomkeyPMS. 

Once it has been confirmed that the transaction was processed via the payment gateway, post a payment ensuring 'diable on-line processing' is ticked. 

It is recommended the Reference field is updated with information regarding the offline transaction. eg. Shift4 Trans 1175688

Scenario 2. 

I need to move a payment from one folio to another, but am unable to use the 'move'  feature on the folio as the reservation is not inhouse. 

  • Post a negative payment (refund) on the reservation you need to remove the funds from
  • Post a payment on the reservation you need to add the funds to

It is recommended the Reference field is updated with information regarding the offline transaction. eg. Tranferring to Res ID 3124

Note: This process can be used for payment methods other than credit cards if needed.  See the article How to Reverse/Adjust/Transfer a Posting

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