Latest Windows Version: 11.0.0.45
Latest Mac Version: 11.0.0.41
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Important Notifications
Office Closure
Monday, May 19th, 2025, is Victoria Day in British Columbia, Canada. In observance of this Canadian holiday, our office will be closed all day.
Status Pages
See live updates for Fullsteam payment processing issues at status.fullsteam.com.
See live updates for RoomKeyPMS system performance, service interruptions, or technical issues at roomkeypms.statuspage.io.
Webinars
Hosted on the 3rd Wednesday of each month, our webinars showcase RoomKeyPMS features and highlight Best Practice Recommendations.
Next Webinar: Routing Charges | Wed. May 21st
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RoomKeyPMS Settings
Getting Started Guides 8
- Onboarding Overview
- Getting Started with RoomKeyPMS
- Reservation Agent Getting Started Guide
- Front Desk Agent Getting Started Guide
- Night Auditor Getting Started Guide
- Rate Manager Getting Started Guide
- Corporate/Wholesaler Sales Manager Getting Started Guide
- Group Sales Manager Getting Started Guide
Overview of RoomKeyPMS 7
Clerk IDs: Creating and Managing Access to RoomKeyPMS 18
- How to Access & Navigate the Clerks Module
- How to Create a New Clerk ID
- How to Change a Clerk ID or Password
- How to Manage Clerk ID Permissions
- How to Manage Clerk ID IPs
- How to Manage Clerk ID Property Access
- How to Create and Manage Departments
- RoomKeyPMS Permissions
- Clerk Reports
- Microsoft Single Sign-On (SSO) Login Option
- Multi-factor Authentication (MFA) Login Option
- How to Create a User (Clerk) [ARTICLE ARCHIVE]
- How to Change a Clerk Password [ARTICLE ARCHIVE]
- How to Delete (or Deactivate) a User [ARTICLE ARCHIVE]
- How to Reactivate User [ARTICLE ARCHIVE]
- How to Set Default Login Screen [ARTICLE ARCHIVE]
- Restricting PMS Access by IP Address [ARTICLE ARCHIVE]
- Updating Clerk Permissions [ARTICLE ARCHIVE]
Property Module 10
Customize Guest Reports 3
Emailing from the PMS 3
Policy: Managing Booking, Deposit, and Cancellation Policies in RoomKeyPMS 2
Client Types 9
- Client Type Permissions
- Client Type Related Reports
- How to Attach Guest Services to a Client Type
- How to Attach a Policy to a Client Type
- How to Attach a Rate to a Client Type
- How to Create a Client Type
- How to Delete (Deactivate) a Client Type
- How to Hide a Rate on Guest Reports using Client Types
- Understanding Client Types
Transaction Codes 11
- Introduction to Transaction Codes
- How to Add a Transaction Code
- How to Attach a Guest Service to a Room Charge Code
- How to Change a Tax Code
- How to Change a Transaction Code
- How to Delete a Transaction Code
- How to Set a Default Room Charge
- How to Set up a Surcharge on a Payment
- How to Set up a Tax Transaction Code
- Transaction Code Listing Report
- Transaction Code Permissions