The following article reviews the Reasons tab of the Property module, found in: System Configuration > Property > Reasons tab
From here you can add, modify and delete reasons for cancellations, early check outs, denials/regrets as well as rate overrides.
Table of Contents
Cancel / Checkout Reasons
These reasons are used to track cancelled reservations or reservations that have checked out early. You can have these reasons applicable for both, or either option.
Results can be tracked using the Cancellation and Early Check out by Reason Report
Denials / Regrets
These reasons are used for reservations that are abandoned prior to being confirmed. When adding a reason, you are required to select whether it is a denial or regret. A denial is where there is availability to accommodate the reservation, but it did not confirm. A Regret is based on there being no availability to accommodate the reservation.
Results can be tracked using the Abandonment Reasons Report
Rate Override Reasons
These reasons are used when clerks use the 'enable rate overring' feature when creating or modifying a reservation.
Results can be tracked using the Rate Override/Variance Report
To override a rate, the clerk must have permission 342 "Rate Override"
