The Abandonment Reasons Report can be run two ways:
- By Booking Date
- By Arrival Date
The following article reviews each method.
NOTE: The list of reasons for must be manually configured before this report can be used. They can be created by going to System Configuration > Property > Reasons tab. Choose Denials/Regrets from the drop down list. See the article Reasons Tab for more information.
Denials and Regrets by Booking Date
Reports > Reservations > Abandonment Reasons > by Booking Date
This report shows a list of reasons by date that the reservation process was abandoned. It shows the arrival and departure date of the reservation, the number of nights that were lost, and if rates were already selected, it will also show the revenue that was lost when the reservation was abandoned.
At the bottom, the report puts the information into a summary table outlining the reasons, number of reservations, number of lost nights, lost revenue, and the ADR of the lost bookings.
Denials and Regrets by Booking Date
Reports > Reservations > Abandonment Reasons > by Arrival Date
- This report is broken down by month
- Denials and Regrets are grouped separately
- The numbers on a given day represent the room nights that were abandoned for that day
- Sub-totals for each category (Denial and Regret)
- Grand Total
- Date and time the report was created is located in the lower left-hand corner
