Policy Exceptions Reports

Updated May 10, 2016

The Policy Exceptions Report shows reservations made where the policies have been overridden as an exception.

There are two types of Policy Exception Reports:

  1. Deposit Policy Exceptions
  2. Cancellation Policy Exceptions

Both will be reviewed in this article.

Deposit Policy Exceptions

Reports > Audits > Policy Exceptions > Deposit Policy Exceptions

If a property's cancellation policy is set up so that a deposit is required at the time of reservation, this report can be used to view a list of reservations that were exempted from this policy by manual overrides during the reservation process.

This report can be run for a specific time period (NOTE: Maximum range for report is 31 days), and is based on the Date In (Arrival Date).

The report includes:

  • Res ID
  • Date Res (Reservation Date)
  • Date In (Arrival Date)
  • Nights
  • Guest Name
  • Source (Source of Business)
  • Client Type
  • Amount Due
  • Paid

When would I use this report?

  • This report can be used to review reservations that are excluded from the deposit policy.

Cancellation Policy Exceptions

Reports > Audits > Policy Exceptions > Cancellation Policy Exceptions

If a property's policy is set up so that a charge is placed on any reservation that cancels within a certain time frame (for example: a full nights room & tax will be charged to anyone that cancels with less then 24hrs notice), then this report shows a list of reservations that were exempted from this policy by overrides during the cancellation process. This report can be run for a specific time period (NOTE: Maximum range for report is 31 days) and is based on the Date In (arrival date).

The report includes:

  • Res ID
  • Date Can (Cancellation Date)
  • Date In (Arrival Date)
  • Nights
  • Guest Name
  • Source (Source of Business)
  • Client Type
  • Amount Due
  • Charged
  • Deposit Taken

When would I use this report?

  • This report can be used to review those reservations that are currently excluded from the cancellation policy.
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