Due to PCI Compliance, it is necessary for user passwords to be updated every 90 days. The password must meet the minimum requirements, which are explained when the password is being entered. The following article explains how to change or reset a password for a user.
Please note, our team at Roomkey PMS cannot create or modify clerk accounts, including password resets. Account/password updates will require someone at the hotel with the access to SYSTEM CONFIGURATION -> CLERKS to perform these tasks
Changing Passwords from the Clerks module
To change or reset a user's password, proceed to the Clerks module under System Configuration > Clerks.
Choose the desired user from the list, and click Modify.
Click on Password. The Password box will open. Follow the instructions to enter a new password that meets the listed requirements. When done, click OK.
When the Password box closes, click Ok to save changes.
Changing Passwords from the Main menu
Passwords can be changed by users themselves, especially if they do not have access to the Clerks module because of permission restrictions. From the main screen of the PMS, click Front Desk > Change Password.
The Change Password box will open. Follow the instructions to enter a new password that meets the listed requirements. When done, click OK.
