Support Centre

Front Desk Agent Getting Started Guide

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Use the following article links to learn about common Front Desk Agent tasks and functions in RoomKeyPMS.

Table of Contents 

PMS Shortcut Keys

🔔Managing Guest Arrival

Click below to view our videos:

Expand or collapse content 🎦How to Check-In a Reservation

Here are some articles with more step-by-step information:

Expand or collapse content 🎦How to Create a Walk-In Reservation

Here is an article with more step-by-step information:

Expand or collapse content 🎦How to Print Registration Cards

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🔔Posting to Guest Folios and Sundry Sales

Posting Charges & Payments to Guest Folios

Expand or collapse content 🎦How to Post a Charge

Here is an article with more step-by-step information:

Expand or collapse content 🎦How to Post a Payment

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Expand or collapse content 🎦View a Guest Folio

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Expand or collapse content 🎦How to Reverse or Adjust/Refund a Posting

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Sundry Sales: Posting Charges & Payments for Non-Guests

Expand or collapse content 🎦How to Post a Transaction in Sundry Sales

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Expand or collapse content 🎦How to Print a Receipt from Sundry Sales

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🔔Managing Guest Departure

Click below to view our videos:

Expand or collapse content 🎦How to Check-Out a Reservation

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Expand or collapse content 🎦How to Check-Out a Reservation to the City Ledger (Direct Bill)

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Expand or collapse content 🎦How to Print & Email a Guest Folio

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🔔Additional Guest Management Functions

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Expand or collapse content 🎦How to do a Room Move

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Expand or collapse content 🎦How to Reinstate a Checked Out Reservation

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🔔Front Desk Reports

Use the following articles to learn more about common Front Office reports in RoomKeyPMS:

Accessing RoomKeyPMS requires an internet connection. If your internet goes down, you can use the Smart File Backup button from the Login Page to access emergency reporting

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Important Notifications

Our office will be closed for Canadian Thanksgiving on Mon, Oct 12, 2025.

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RoomKeyPMS Settings

Getting Started Guides 8
Overview of RoomKeyPMS 7
Clerk IDs: Creating and Managing Access to RoomKeyPMS 18
Property Module 10
Customize Guest Reports 3
Emailing from the PMS 3
Policy: Managing Booking, Deposit, and Cancellation Policies in RoomKeyPMS 2
Client Types 9
Transaction Codes 11
Setup Required Fields 3
Setup Custom Fields 1
Managing Rooms 8
Overbooking Limits 1
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