This video demonstrates the three steps required to make a reservation:

1. Search for Availability
2. Select the Rate & Room Type
3. Add Guest Info

Here are some articles with more step-by-step information:

• How to Create a Reservation for an Individual Guest
• How to View a Room Type & Rate Description during the Reservation Process
• How to Assign a Room Number during the Reservation Process
• How to add a Second Address to a Guest Reservation
• How to Email a Reservation Confirmation or Cancellation Confirmation

You can add a reservation to the Wait List if it is missing a required feature. 

For example: the rate or room type that the guest wants to book is not available, or the guest is not able to provide their credit card details to guarantee the booking.

Here is an article with more step-by-step information:

• Wait List Reservations

This video demonstrates how to make a reservation for a corporate guest using the CORPORATE Client Type; and includes how to select the corporate account and corporate rate during the booking process.

Here is an article with more step-by-step information:

• How to Create a Reservation for a Corporate Guest

This video demonstrates how to make a reservation for a group guest using the GROUP Client Type; and includes how to select the group block and group rate during the booking process.

Here is an article with more step-by-step information:

• How to Create a Reservation for a Group Guest

This video demonstrates how to make a reservation for a wholesaler guest using the WHOLESALER Client Type; and includes how to select the wholesaler block and wholesaler rate during the booking process.

Here is an article with more step-by-step information:

• How to Create a Reservation for a Wholesaler Guest

This video compares two methods to search for a reservation:

1. Search (basic method)
2. Advanced Search F3

Here is an article with more step-by-step information:

• How to Search for a Guest Reservation

This video demonstrates how to change the following features of a reservation:

• Client Type
• Arrival/Departure Dates
• Occupancy
• Room Type & Rate

Here is an article with more step-by-step information:

• How to Modify a Reservation

This video demonstrates how to use the New Res Add-on tool to copy a reservation. Using this method to copy a reservation is an easy way to book two or more rooms for one guest without having to create a group block. 

Here is an article with more step-by-step information:

• How to Copy a Reservation

This video demonstrates two ways to cancel a reservation:

1. Cancel a Reservation without a Penalty
2. Cancel a Reservation with a Penalty

Here is an article with more step-by-step information:

• How to Cancel a Reservation

This video shows how to reinstate a reservation with and without a cancellation fee. Here is an article with more step-by-step information:

• How to Reinstate a Reservation

This video demonstrates how to use the Enable Rate Override tool to change the room rate price from $123.00 to $119.00 per night on a reservation.

Here is an article with more step-by-step information:

• How to Override a Rate

You can view a log of changes made to a reservation using the Activity Log found in the Operations menu. This video shows how to access and understand this report.

This video shows where you can find occupancy reports, such as:

• Reservations, by created date or by arrival date
• Arrival Reports
• Departure Reports