Use the following article links to learn about common Night Auditor tasks and functions in RoomKeyPMS.
Night Auditing is an advanced, front of house role that builds upon the skills of a Reservation Agent and Front Desk Agent. Because of this, you should complete the following getting started guides before proceeding:
🌛Night Audit and The Rollover Period
Click below to view our videos:
Essential Balancing is our method of daily account reconciliation.
🌛Managing Guests During Night Audit
Click below to view our videos:
🌛Required Night Audit Tasks
Click below to view our videos:
🌛Credit Card Reconciliation
Click below to view our videos:
Manual Credit Card Processors are a standalone device or web portal that is used to process credit card payments outside of RoomKeyPMS. Because it is not connected to our software, you must process the payment first, then record the payment transaction manually in RoomKeyPMS.
3rd Party Processors include:
- Shift4
- Heartland
- Merchant Link
The following video demonstrates how to Reconcile with RoomKeyPMS Payments powered by Fullsteam
🌛Additional Reporting Tasks
- Unbalanced Folios - *Mandatory Task*
- Addressing No Show Reservations - *Mandatory Task*
- Clerk Audits / Cashier Reports
- Verify Calendar - Refreshing the Inventory Calendar
- Phone System Audit
- Movie System Audit
- POS (Point of Sale) Audit
- Credit Limit Audit
- Bucket Check
- Checked Out By City Account
- Night Auditor Clerk Audit and Cash Drop
Accessing RoomKeyPMS requires an internet connection. If your internet goes down, you can use the Smart File Backup button from the Login Page to access emergency reporting