Support Centre

How to Access & Navigate the Clerks Module

Updated on

In the System Configuration drop-down menu, select Clerks

  • The Clerks module is divided between the USERS tab and DEPARTMENTS
  • The Users tab displays a list of active Clerk ID's and is further sub-divided between DETAILS, PERMISSIONS, and IPs tabs
  • Enable the Show deactivated users only checkbox to view a list of deactivated Clerk ID's 
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Canada Day Office Closure

Please note that the RoomKeyPMS Support team will be closed on Wednesday, July 1, 2026, in observance of Canada Day.

If you experience an emergency affecting your hotel's operations, please call our after-hours emergency support line at 1-800-234-5695, option 3, and leave a voicemail for assistance.

For non-urgent requests, please submit a support ticket, and our team will respond when normal business hours resume on Thursday, July 2, 2026.

Thank you for your understanding, and we wish you a safe and happy Canada Day.

 

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RoomKeyPMS Settings

Getting Started Guides 8
Overview of RoomKeyPMS 7
Clerk IDs: Creating and Managing Access to RoomKeyPMS 11
Property Module 10
Customize Guest Reports 3
Emailing from the PMS 3
Policy: Managing Booking, Deposit, and Cancellation Policies in RoomKeyPMS 2
Client Types 9
Transaction Codes 11
Setup Required Fields 3
Setup Custom Fields 1
Managing Rooms 8
Overbooking Limits 1
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