How to fix a Charge that was Accidentally Billed to the City Ledger
Reversing a Transfer on the Same Day
If a charge was accidentally transferred from a Guest Folio to the City Ledger, the transfer can be undone by right clicking on the City Ledger (or Direct Bill) transaction on the Guest Folio and selecting Undo Transfer.
IMPORTANT NOTE: This function is only available on the SAME DAY that the transfer occurred. If the transfer date has already passed, then the charges must be manually reversed from the invoice on the City Ledger Account, and reposted to the correct Guest Folio.
The following are the steps you will need to take if the Undo Transfer feature is no longer available.
STEP 1: Reverse the Charges on the City Ledger Invoice
Locate the transferred charges in the City Ledger, reverse the charges that were accidentally transferred.
- Operations > City Ledger > Search button located at the top of the screen.
- Select the Reservation ID dial, and enter the Res ID for the reservation that the charges were transferred from
- Click OK
Locate the Invoice
Adjust off the Transferred Charges
STEP 2: Re-post the Charges to the Guest Folio
Re-post the charges that were accidentally transferred to the City Ledger back onto the Guest Folio.
Locate the Guest Reservation in the PMS, and use the Post Charges button (or Transactions Menu > Post Payment) to re-post the charges that were accidentally transferred to the City ledger.