Important Notifications
Please note that our office will be closed on Monday, May 18 in observance of Victoria Day in British Columbia.
If you experience an emergency impacting your hotel’s operations, please contact our after-hours emergency support line at 1-800-234-5695, option 3, and leave a voicemail for assistance. Please note that emails are not monitored after hours.
For non-urgent requests, our team will respond when regular support hours resume on Tuesday, May 19, from 6:00 AM – 5:00 PM PST, Monday through Friday.
Status Pages
See live updates for RoomKeyPMS system performance or service interruptions at roomkeypms.statuspage.io.
See live updates for Fullsteam payment processing issues at status.fullsteam.com.
Webinars
Hosted on the 3rd Wednesday of each month, our webinars showcase RoomKeyPMS features and highlight Best Practice Recommendations.
Do you have product ideas for RoomKeyPMS?
Visit our Ideas Portal to let us know!