Download Password Has Changed
Because this is a New Version of RoomKeyPMS => the current version of RoomKey must be uninstalled prior to installing the new version.
Step 1 - Uninstall Current RoomKeyPMS Version - If there is no current version of RoomKeyPMS downloaded on your computer skip to Step 2
Step 2 - Install Version 10.0 of RoomKeyPMS - ***New Download Password*** Windows Users: roomkeypms@______________ (your server name)
If you need assistance, step-by-step instructions are below; based on your operating system (Windows 7, 8, or 10), the screens may look slightly different.
Uninstall Current RoomKeyPMS Version
Depending on your Windows Version, the uninstall may be a little different but should generally follow these directions:
On the Start menu, enter Control Panel in the search box and select Control Panel from the results:
Select Programs > Programs and Features:
Click on the "RoomKey™ by RSI" program and click Uninstall:
On the Uninstall Program screen, select "Automatic" and click Next:
The following message may appear (do not be alarmed if it does not show) => if message appears, select "Yes to All":
On your computer desktop, if RoomKey shortcut exists =>right-click and click Delete:
Install Version 10.0 of RoomKeyPMS
**PLEASE NOTE: there is a new download Password***
Click on link: www.roomkeypms.com/downloads/
Enter the following password into the "Enter Download Password:" box and then select the “Submit” button to begin downloading RoomKey:
Windows Users: roomkeypms@______________
(your server name)
**If you are unsure of the server you are on please contact RoomKey Support:
- via email: email@example.com
- via Phone: 1-800-234-5695 Option 3
Follow the prompts to download RoomKeyPMS. You may see some or all of the following screens pop up, continue to click “RUN” or “NEXT” to all prompts in order to download.
On Windows Defender, click More Info => click Run Anyway (this window may not appear depending on your computer's setup):
To ensure that RoomKeyPMS is fully displayed on your screen, please ensure that the scale in your Display Settings is set at 100%.