How to Email a Reservation Confirmation or Cancellation Confirmation
In this article we show how to email a confirmation to guests with a valid email address in their guest profile.
The Confirmation can be sent for confirmed or cancelled reservations.
Your PMS has the ability to email guests a copy of their Reservation Confirmation. Two things must be in place in order for your PMS to be able to email a Confirmation:
- Your properties email settings must be entered into the Registry that can be found under System Configuration -> Property -> Registry Tab. If this has not been setup, please speak to your Manager.
- The guest must have a valid email address on their reservation.
To email a Confirmation, ensure the black arrow is pointing towards the reservation of the guest whom you wish to send the Email Confirmation too and then click on the “Confirmation” button at the top of the screen.
The Confirmation Report will appear on your screen, press the black “X” button located in the top left hand corner of the screen to exit out of the Confirmation.
If the reservation has been cancelled, the header will appear as "Cancellation Confirmatin" rather than "Reservation Confirmation"
A message will appear asking you if you would like to email this confirmation. Select YES to email the Reservation Confirmation.
Your PMS will then send the Reservation Confirmation to the email address located on the reservation. You will receive a message back to confirm the email was sent successfully.