Support Centre
Topics
-
Reservation Reports
13
- Wait List Report
- Tape Chart Report
- eRes Reservations Report
- Travel Agent Reservations Report
- Corporate Reservations Report
- Reservations by Check-in Date
- Reservations by Client Type
- Reservation by Source of Business
- Abandonment Reasons Report
- Rate Restriction Override Report
- Cancellation and Early Check out by Reason
- Print Guest Notes Report
- Promo Code Based Report
- Occupancy Reports 7
-
Audit Reports
14
- Room Audit Report
- Checked out by City Account
- Room Availability Scan
- Daily Balances for In House Guests Report
- Daily Balances for City Accounts Report
- Revenue by Room Charge Code Report
- RateOverride/Variance Report
- OA Reconciliation Report
- No Show Report
- Cancellations Report
- Corporate Reservations Report
- Unbalanced Folios Report
- Policy Exceptions Reports
- Phone Call Log Reports
-
Statistics Reports
19
- Property Status Report
- Revenue by Room Type Report
- Room Occupancy and Revenue Report
- Occupancy and Revenue Actual - Transient Vs. Group Report
- Daily Operating Report
- Corporate Volume Report
- Corporate Statistics Report
- Travel Agent Statistics
- Segmentation Report Detail (for Client Types)
- Segmentation Report Summary
- Market Feeder Report
- Checked out by Client Type
- Checked out by Source of Business
- Room Nights and ADR by Client Type
- Room Nights and ADR by Client Type (Date Range)
- Room Nights and ADR by Client Type Grouping
- Room Nights and ADR by Source of Business
- Room Nights and ADR by Source of Business (including Previous Year To Date)
- Room Nights & Occupancy by Room Type
- Financial Reports 4
- Cashier Reports 5
- Forecast Reports 2
-
Report Wizard
10
- Creating a Report using the Report Wizard
- Report Example 1: In House Guest License Plate Report
- Report Example 2: Reservations By Clerk
- Report Example 3: Room Nights & Revenue by Room Type
- Report Example 4: Transaction Code Usage
- Report Example 5: Unassigned Rooms Report
- Report Example 6: VIP Arrival Report
- Report Example 7: Reversals & Adjustments on Charges Report
- Report Example 8: Custom Fields Report
- Report Wizard Permissions
- Rate Reports 1
- New Report Viewer in Version 9.0 + 1
If instructed by support team for screenshare please click here
Important Notice
Dear client,
Please be advised that tonight from 9pm PST to 10pm PST, December 10, 2019, we will be performing our scheduled monthly server maintenance. Clients may experience service disruption during this time.
Thank you for your patience.
RoomKey PMS Support Team
Support Line: 1-800-234-5695
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Download the latest version of RoomKeyPMS
Other Resources
Standard Modules
- Getting Started
- System Configuration
- Rates
- Reservations
- Front Office
- Night Audit
- Housekeeping
- Reports
- Training Videos
Advanced Modules
- Corporate Profiles
- Groups
- City Ledger
- Maintenance
- Operations
- eRes Mobile Booking Engine
- WholeSalers
- Owner's Accounting
- API & Supported Interfaces
- Guest Privacy Services
- Lock-Off Rooms
Additional Products
- Rate Shopper Report
- RoomKeyPMS Payments
Need additional assistance?
- Download RoomKeyPMS
- After Hours Emergency Support Protocol
- Troubleshooting
- Implementations
- Release Notes