How to Change Ownership of a RoomKeyPMS Database

Updated Jan 28, 2021

If you are a Hotel Owner looking to create a new RoomKeyPMS database for your property, please contact our Sales Team via telephone: 1-800-234-5695 via email: sales@roomkeypms.com, or Click Here to complete a Demo Request form.

If you are a Hotel Owner selling your property and want to give RoomKeyPMS access to a new Owner; or a new Owner with authorization to access an existing RoomKeyPMS database, please contact our Inside Sales Manager, Margaux Le Merrer mlemerrer@roomkeypms.com. When a  new owner takes possession of a hotel and the decision is made to transfer ownership of a RoomKeyPMS database from one owner to another, our Inside Sales Manager will help you consider several of the items listed below. They will also recommend Training to supplement any knowledge gaps and support the transfer of database ownership.

Click below for more information:

Adding or Changing a Windows Domain

Windows domains provide network administrators with a way to manage a large number of PCs and control them from one place. One or more servers — known as domain controllers — have control over the domain and the computers on it. Because the process of Authentication takes place on the domain controllers and not the individual computers, if you have added or changed a Windows Domain, the following items must be reconfigured on each individual computer using RoomKeyPMS:

Re-Download the Latest Version of RoomKeyPMS

  1. Click Here to Access the Download Form
  2. Enter your Download Password
    • Contact Inside Sales or Customer Support for this password, if needed
  3. Select the Submit button

An .exe file will begin downloading. When finished, open the file and follow the prompts in the RoomKeyPMS Setup Wizard to complete the download process. Click Here for more information about how to download RoomKeyPMS for Windows.

Repeat this process on each computer using RoomKeyPMS.

You must re-download the latest version of RoomKeyPMS before proceeding with the remaining reconfiguration tasks; otherwise, you will receive a warning message stating "Please Reinstall"

Registry Tab - Emailing from the PMS

Go to System Configuration > Property

  1. In the Property tab, select the Registry tab
  2. Complete the following required information:
    • Email Host System Name (smtp.yourisp.com)
    • Email User Account
    • Email will be "From" this address (property@someisp.com)
    • Enable the Secure Password Authentication checkbox and enter the password used to access the email account entered in the Email User Account above
    • Enable the Email is Available checkbox
    • SMTP Port # field and use the adjacent drop-down menu to select the applicable TSL/SSL security setting
  3. Select the Post Charges to the Registry button

Repeat this process on each computer, for each windows login using RoomKeyPMS.

For more information about this process, please see the following articles:

Credit Card Processing - RoomKeyPMS Payments, Heartland, Merchant Link, and Shift4

Go to System Configuration > Property

  1. In the Property tab, select the OLP tab
  2. Complete the following required information:
    • Enable the On-line processing available checkbox
    • For Shift4 users:
      • IP
      • Port
      • Terminal
    • Printer
    • Receipt copies or for Shift4 users: Merchant copies and Customer copies
  3. Select the Ok button

Repeat this process on each computer, for each windows login using RoomKeyPMS.

For more information about this process, please see the following articles:

Key Cards - SafLock

Go to System Configuration > Property

  1. In the Property tab, select the Key Card tab
  2. Complete the following required information:
    • Enable the SafLock checkbox
    • Enter the IP Address of your SafLock server
    • Port Number 8264
    • Password 1000
    • PMS Terminal
  3. Select the Ok button

Repeat this process on each computer, for each windows login using RoomKeyPMS.

Adding or Changing Windows Logins

Windows operating systems require users to login with a valid account to access local and network resources. It is common for hotels to use a shared login for users who share a computer, such as Front Desk and Reservation teams. Because the process of Authentication must take place for each user on each computer, if you are adding or changing Windows Logins, the following items must be reconfigured on each computer for each new (or modified) Windows Login User using RoomKeyPMS:

Re-Download the Latest Version of RoomKeyPMS

  1. Click Here to Access the Download Form
  2. Enter your Download Password
    • Contact Inside Sales or Customer Support for this password, if needed
  3. Select the Submit button

An .exe file will begin downloading. When finished, open the file and follow the prompts in the RoomKeyPMS Setup Wizard to complete the download process. Click Here for more information about how to download RoomKeyPMS for Windows.

Repeat this process on each computer using RoomKeyPMS.

You must re-download the latest version of RoomKeyPMS before proceeding with the remaining reconfiguration tasks; otherwise, you will receive a warning message stating "Please Reinstall"

Registry Tab - Emailing from the PMS

Go to System Configuration > Property

  1. In the Property tab, select the Registry tab
  2. Complete the following required information:
    • Email Host System Name (smtp.yourisp.com)
    • Email User Account
    • Email will be "From" this address (property@someisp.com)
    • Enable the Secure Password Authentication checkbox and enter the password used to access the email account entered in the Email User Account above
    • Enable the Email is Available checkbox
    • SMTP Port # field and use the adjacent drop-down menu to select the applicable TSL/SSL security setting
  3. Select the Post Charges to the Registry button

Repeat this process on each computer, for each windows login using RoomKeyPMS.

For more information about this process, please see the following articles:

Credit Card Processing - RoomKeyPMS Payments, Heartland, Merchant Link, and Shift4

Go to System Configuration > Property

  1. In the Property tab, select the OLP tab
  2. Complete the following required information:
    • Enable the On-line processing available checkbox
    • For Shift4 users:
      • IP
      • Port
      • Terminal
    • Printer
    • Receipt copies or for Shift4 users: Merchant copies and Customer copies
  3. Select the Ok button

Repeat this process on each computer, for each windows login using RoomKeyPMS.

For more information about this process, please see the following articles:

Key Cards - SafLock

Go to System Configuration > Property

  1. In the Property tab, select the Key Card tab
  2. Complete the following required information:
    • Enable the SafLock checkbox
    • Enter the IP Address of your SafLock server
    • Port Number 8264
    • Password 1000
    • PMS Terminal
  3. Select the Ok button

Repeat this process on each computer, for each windows login using RoomKeyPMS.

Changing Interface Accounts

Interface Accounts are not managed within RoomKeyPMS and therefore you must contact each vendor to change ownership information. If you are changing the types of rooms that are interfaced with an account, please see the Room Types section below.

Direct Connect Interfaces

CRS/GDS Interfaces

  • Sceptre / Windsurfer
  • SynXis
  • Travel Tripper
  • TravelClick GDS / iHotelier
  • Vertical Booking

Channel Manager Interfaces

  • SiteMinder

Revenue Management Interfaces

  • Duetto
  • IDeaS RMS

Sales & Marketing / Reputation Management

  • Broadvine
  • Clairvoyix
  • Go Moment
  • Guestfolio
  • Guestdriven
  • JackRabbit
  • Market Metrix
  • Medallia
  • Offerly
  • Revinate
  • TravelClick GMS
  • TripTease
  • Voila Rewards
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