Support Centre

Topics

Getting Started Guides 8
Overview of RoomKeyPMS 7
Clerk IDs: Creating and Managing Access to RoomKeyPMS 18
Property Module 10
Customize Guest Reports 3
Emailing from the PMS 3
Policy: Managing Booking, Deposit, and Cancellation Policies in RoomKeyPMS 2
Client Types 9
Transaction Codes 11
Setup Required Fields 3
Setup Custom Fields 1
Managing Rooms 8
Overbooking Limits 1

Important Notifications

 

New eRes Feature:

SMS & Email Guest Opt-In
Released: Feb 17, 2026

Guests can now opt in to SMS and Email communications directly in the eRes Booking Engine. This automatically updates consent in RoomKeyPMS.

Click to Learn More

 

Status Pages

See live updates for RoomKeyPMS system performance or service interruptions at roomkeypms.statuspage.io.

See live updates for Fullsteam payment processing issues at status.fullsteam.com.

 

Webinars 

Hosted on the 3rd Wednesday of each month, our webinars showcase RoomKeyPMS features and highlight Best Practice Recommendations.

Up Next: Payment Processing & PCI Best Practices | Wednesday Feb. 18th

Click Here to Register

 

Do you have product ideas for RoomKeyPMS?

Visit our Ideas Portal to let us know!

 

Overbooking Limits

1 Article
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