Support CentreStandard ModulesFront Office Front Desk How to increase an In House Guest's Credit Limit

How to increase an In House Guest's Credit Limit

This article explains how to increase a guest's Credit Limits while "In House".

Locate Guest on In House screen

To increase a guest’s Credit Limit, first locate the Guest on the In House Screen

Locate Guest on In House screen

Open Guest Folio Credit Limit

With the correct guest selected, go to Transactions -> Guest Folio Credit Limit.

Open Guest Folio Credit Limit

Enter Additional Credit

Enter the additional amount of credit that you would like to place on the Guest Folio into the box located to the right hand side of the “+” sign.

Enter Additional Credit

Post

Select "Post" to apply the additional credit.

Post

Review New Credit Limit

The Guest Folio will no reflect the total credit (Credit Limit), as well as any additional credit (Available Credit) they may have to cover other incidental charges.

In this example, the guest has a Credit Limit of $666.75 for the projected charges on their folio (Room & Tax + scheduled Guest Services), plus an additional $100 for any other incidentals they may incur. The Credit Limit reflects the sum of these as $766.75.

Review New Credit Limit

The Folio "Summary" View

  • Balance - Reflects the sum of current charges on the Guest's Folio
  • Credit Limit - Reflects the total Credit Limit (including additional credit obtained)
  • Available Credit - Reflects additional Credit over and above the sum of any current and scheduled charges on a Guest's Folio. NOTE: If you are using a Credit Card Interface with the PMS, this is additional money held as an Authorization on the Guest's Credit card, and unless used during their stay, will be released upon check-out.
The Folio "Summary" View