How to Undo a Check-In

This article outlines the steps to undo a Check-In.

Undoing a Check-In

If you check a guest in accidentally, you can “Undo” the check-in so that they move back to the “Arrivals” View Screen.

  1. To undo a check-in, first locate the guest reservation and ensure the black arrow is pointing towards the correct reservation.
  2. Next, right click on the reservation and select “Undo Check-In” from the menu.
Undoing a Check-In

The Arrivals Screen

The reservation will now appear under the “Arrivals” View Screen.

NOTE:

  • You CANNOT undo check-in on a reservation once the arrival date has passed
  • You CANNOT undo check-in on a reservation once a charge or payment has been posted to the Guest Folio (this does not count the 1st night room charges that are posted automatically by RoomKey)
The Arrivals Screen