How to Undo a Check-In
This article outlines the steps to undo a Check-In.
Undoing a Check-In
If you check a guest in accidentally, you can âUndoâ the check-in so that they move back to the âArrivalsâ View Screen.
- To undo a check-in, first locate the guest reservation and ensure the black arrow is pointing towards the correct reservation.
- Next, right click on the reservation and select âUndo Check-Inâ from the menu.
The Arrivals Screen
The reservation will now appear under the âArrivalsâ View Screen.
- You CANNOT undo check-in on a reservation once the arrival date has passed
- You CANNOT undo check-in on a reservation once a charge or payment has been posted to the Guest Folio (this does not count the 1st night room charges that are posted automatically by RoomKey)