Rooms Not Available List
In this article we will show how to operate the "Rooms Not Available List" in your PMS. It is a Priority List for guests that are waiting for a clean room to check in.
In the following example, Mr. Pan arrives and his room is not clean (we know it is not clean because the room number is black. Green = Clean/Inspected, Yellow = Clean but not Inspected and Black = Dirty). Unfortunately there is not another room of his room type that is currently clean. By right clicking on his reservation, he can be added to the Rooms Not Available List.
To view a list of all the reservations found on the Rooms Not Available List, go to Reservations -> Show Rooms Not Available List.
From this screen, you can use the drop down menu up type to view all reservations for a specific Room Type or you can leave the filter at <All> to view all reservations. Here we see a list of all the guests on our Rooms Not Available List. Note that the date & time that the reservation was placed on the Rooms Not Available List appears under the “Date Time Stamp” column.
Throughout the day, as Housekeeping makes rooms clean & inspected within the Housekeeping Module and they inform the Front Desk that the rooms are cleaned and inspected, the Front Desk can refer to the Rooms Not Available List, to see which guest was placed on the Rooms Not Available List first.
For example, Housekeeping has notified the Front Desk that Room 209 (a 2QNL-S Room Type) is now clean & inspected. The Front Desk may now use the Room Type drop down filter to search for reservations booked into a 2QNL-S Room Type.