To add a new Tag:
- Click Add
- Type in the Tag Name
- Click Post
Adding a New Tag
Updated on
Important Notifications
Canada Day Office Closure
Please note that the RoomKeyPMS Support team will be closed on Wednesday, July 1, 2026, in observance of Canada Day.
If you experience an emergency affecting your hotel's operations, please call our after-hours emergency support line at 1-800-234-5695, option 3, and leave a voicemail for assistance.
For non-urgent requests, please submit a support ticket, and our team will respond when normal business hours resume on Thursday, July 2, 2026.
Thank you for your understanding, and we wish you a safe and happy Canada Day.
Status Pages
See live updates for RoomKeyPMS system performance or service interruptions at roomkeypms.statuspage.io.
See live updates for Fullsteam payment processing issues at status.fullsteam.com.
Webinars
Hosted each month, our webinars showcase RoomKeyPMS features and highlight Best Practice Recommendations.
Do you have product ideas for RoomKeyPMS?
Visit our Ideas Portal to let us know!
Reports and Reporting Tools
Report Wizard 10
- Report Wizard Overview
- Fields in the Report Wizard
- Report Example 1: In House Guest License Plate Report
- Report Example 2: Reservations By Clerk
- Report Example 3: Room Nights & Revenue by Room Type
- Report Example 4: Transaction Code Usage
- Report Example 5: Unassigned Rooms Report
- Report Example 6: VIP Arrival Report
- Report Example 7: Reversals & Adjustments on Charges Report
- Report Example 8: Custom Fields Report
Reservation Reports 13
- Abandonment Reasons Report
- Cancellation and Early Check out by Reason
- Corporate Reservations Report
- eRes Reservations Report
- Print Guest Notes Report
- Promo Code Based Report
- Rate Restriction Override Report
- Reservations by Check-in Date
- Reservations by Client Type
- Reservation by Source of Business
- Tape Chart Report
- Travel Agent Reservations Report
- Wait List Report
Occupancy Reports 7
Audit Reports 14
- Cancellations Report
- Checked out by City Account
- Corporate Reservations Report
- Daily Balances for City Accounts Report
- Daily Balances for In House Guests Report
- No Show Report
- OA Reconciliation Report
- Phone Call Log Reports
- Policy Exceptions Reports
- Rate Override/Variance Report
- Revenue by Room Charge Code Report
- Room Audit Report
- Room Availability Scan
- Unbalanced Folios Report
Statistics Reports 19
- Checked out by Client Type
- Checked out by Source of Business
- Corporate Statistics Report
- Corporate Volume Report
- Daily Operating Report
- Market Feeder Report
- Occupancy and Revenue Actual - Transient Vs. Group Report
- Property Status Report
- Revenue by Room Type Report
- Room Nights and ADR by Client Type
- Room Nights and ADR by Client Type (Date Range)
- Room Nights and ADR by Client Type Grouping
- Room Nights and ADR by Source of Business
- Room Nights and ADR by Source of Business (including Previous Year To Date)
- Room Nights & Occupancy by Room Type
- Room Occupancy and Revenue Report
- Segmentation Report Detail (for Client Types)
- Segmentation Report Summary
- Travel Agent Statistics
Financial Reports 4
Cashier Reports 5
Forecast Reports 2
Deposit Management Reports 1
Rate Reports 2
New Report Viewer in Version 9.0 + 1
Tag Manager 13
- Tag Manager Overview
- Adding a New Tag
- Modifying or Deactivating an Existing Tag
- Deleting an Existing Tag
- Attaching a Tag to a Corporate Account in the Tag Manager
- Attaching a Tag to a Group in the Tag Manager
- Attaching a Tag to a Wholesaler Account in the Tag Manager
- Attaching a Tag to a Corporate Account in the Corporate Module
- Attaching a Tag to a Group in the Group Module
- Attaching a Tag to a Wholesale Account in the Wholesaler Module
- Occupancy and Revenue Actual - Transient Vs. Group Report
- Occupancy and Revenue Forecast - Transient Vs. Group Report
- Tag Manager Permission