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Checking Credit Limits on Guest Accounts

This report is mainly used by properties that take a credit card authorization (not payment) at the time of check-in, and allow guests to carry a credit while staying In House. It will show the Credit Limits and the Available Credit remaining for each guest In House.

It is used to identify guests that have exceed their credit limit. To resolve the issues raised on the report, ensure that extra credit is authorized on the guest's credit card. This allows guests to continue to charge items to their room (and ensures there are sufficient funds authorized to cover the existing charges on their folio).

There are two versions of the Credit Limit Report:

  1. Credit Limits
  2. Credit Limits (Exceeded)

Reports > Occupancy > Credit Limits

The Credit Limits Report will show ALL guests currently in house, and the Available Credit and Credit Limits for each.  This is useful for locating guests that are either over credit, or have very little credit remaining. This is the recommended version of the report, and should be included in the Night Audit process.

The report includes:

  • Room Number
  • Red ID
  • Guest Name
  • Date In (Arrival Date)
  • Date Out (Departure Date)
  • Available Credit
  • Credit Limit

NOTE: For more information on how to check Credit Limits, and perform the Credit Limit Audit, please consult the article Credit Limit Audit in the Night Audit Manual.

Reports > Occupancy > Credit Limits (Exceeded)

The Credit Limits Exceeded Report will ONLY show guests that have exceeded their Credit Limit, and are now over credit.

The report includes:

  • Room Number
  • Red ID
  • Guest Name
  • Date In (Arrival Date)
  • Date Out (Departure Date)
  • Available Credit
  • Credit Limit

NOTE: For more information on how to check Credit Limits, and perform the Credit Limit Audit, please consult the article Credit Limit Audit in the Night Audit Manual.