Policy Exceptions Reports

The Policy Exceptions Report shows reservations made where the policies have been overridden as an exception.

There are two types of Policy Exception Reports:

  1. Deposit Policy Exceptions
  2. Cancellation Policy Exceptions

Both will be reviewed in this article.

Deposit Policy Exceptions

Reports > Audits > Policy Exceptions > Deposit Policy Exceptions

If a property's cancellation policy is set up so that a deposit is required at the time of reservation, this report can be used to view a list of reservations that were exempted from this policy by manual overrides during the reservation process.

This report can be run for a specific time period (NOTE: Maximum range for report is 31 days), and is based on the Date In (Arrival Date).

The report includes:

  • Res ID
  • Date Res (Reservation Date)
  • Date In (Arrival Date)
  • Nights
  • Guest Name
  • Source (Source of Business)
  • Client Type
  • Amount Due
  • Paid

When would I use this report?

  • This report can be used to review reservations that are excluded from the deposit policy.

Cancellation Policy Exceptions

Reports > Audits > Policy Exceptions > Cancellation Policy Exceptions

If a property's policy is set up so that a charge is placed on any reservation that cancels within a certain time frame (for example: a full nights room & tax will be charged to anyone that cancels with less then 24hrs notice), then this report shows a list of reservations that were exempted from this policy by overrides during the cancellation process. This report can be run for a specific time period (NOTE: Maximum range for report is 31 days) and is based on the Date In (arrival date).

The report includes:

  • Res ID
  • Date Can (Cancellation Date)
  • Date In (Arrival Date)
  • Nights
  • Guest Name
  • Source (Source of Business)
  • Client Type
  • Amount Due
  • Charged
  • Deposit Taken

When would I use this report?

  • This report can be used to review those reservations that are currently excluded from the cancellation policy.