The following article outlines how to use Stripe Payments to process an advance deposit payment before the guest arrives. In this situation, the credit card is not present and the transaction is processed without using the credit card terminal.
All computers at the property, regardless if they will be using the interface to process credit cards or not, MUST be updated to Version 11.0.0.29 or above.
How to Process a Credit Card Payment During the Reservation Process
When creating a new reservation, select the rate, room type, and enter guest contact information, then complete the following:
- In the Guest Info tab, ensure that the Post Deposit checkbox is enabled and the correct deposit amount appears in the Amount field
- Enter the guest credit card information into the Payment method section
- Select the OK button
- In the Stripe processing window, select the Post button
- In the Confirm popup window, select the No button
Once the payment has been processed, a Stripe window will appear to confirm that the payment was approved. This approval message contains:
- Auth Code: Authorization Code
- Transaction ID: this ID can be used to search for this transaction record in the Stripe portal
- Card Type: this is the card type used to process the payment
Select the Close button to complete the process; if the Print Receipt checkbox is enabled, a receipt will be printed
How to Process a Credit Card Payment Before Guest Arrival
In the Arrivals or Reservations view screen, locate the guest reservation and complete the following:
- Select the Post Payment button
- In the Payments window, enter the amount to be processed in the Amount field
- Select the OK/Exit button
- In the Stripe processing window, select the Post button
Once the payment has been processed, a Stripe window will appear to confirm that the payment was approved. This approval message contains:
- Auth Code: Authorization Code
- Transaction ID: this ID can be used to search for this transaction record in the Stripe portal
- Card Type: this is the card type used to process the payment
Select the Close button to complete the process; if the Print Receipt checkbox is enabled, a receipt will be printed