Booking.com Direct Connect Interface Setup

Updated on Jul 11, 2022

Booking.com is an Online Travel Agent (OTA) for independent hotels and chains. With an interface connected to RoomKeyPMS, hoteliers can take advantage of the following features:

Seamlessly integrate availability, rates, and bookings
Booking.com Extranet
Booking.com Partner Hub

STEP #1 Contact Booking.com to Setup or Modify an Account

The purpose of this first step is to generate a Rate Mapping Spreadsheet that is sent to the RoomKeyPMS Interface Specialist.

Click below for more information:

How to Setup a New Booking.com Account

Contact Booking.com to create an Account
- Click Here to begin the signup process for Booking.com
- During sign up, advise that you will be using RoomKeyPMS as your PMS provider
Setup your room types, rate plans, booking/cancellation policies and guest services/add-ons in Booking.com Extranet
Request a Testing/Installation Date to be scheduled on the same day as your RoomKeyPMS Cutover/Go-Live date
- If you are already using RoomKeyPMS, ask your Booking.com account manager to confirm when they will schedule the Testing/Installation Date

How to Modify an Existing Booking.com Account

Contact Booking.com account manager via telephone, or use the link below to view how to do this process on your own in the Booking.com Extranet
- Click Here to see how to setup a Connectivity Provider with Booking.com
Review your room types, rate plans, booking/cancellation policies and guest services/add-ons setup in Booking.com Extranet
Request a Testing/Installation Date to be scheduled on the same day as your RoomKeyPMS Cutover/Go-Live date
- If you are already using RoomKeyPMS, ask your Booking.com account manager to confirm when they will schedule the Testing/Installation Date

STEP #2 Confirm the Booking.com Installation Date with RoomKeyPMS Interface Specialist

The purpose of this step is to confirm the date and time of the Booking.com Testing/Installation Date with the RoomKeyPMS Interface Specialist. This date is scheduled by Booking.com; once you receive an email from Booking.com regarding your Installation Date, please forward it to the RoomKeyPMS Interface Specialist and [email protected].

If your Installation Date is scheduled after your RoomKeyPMS Cutover/Go-Live, or otherwise leaves you to operate your hotel without an active Booking.com direct connect interface; you must manually mange your rates and availability using Booking.com Extranet and manually enter guest bookings into RoomKeyPMS.

STEP #3 Testing and Installation: Conference Call with Booking.com and RoomKeyPMS Interface Specialist

The purpose of this call between the RoomKeyPMS Interface Specialist and Booking.com will be to activate and test the interface connection. Once completed, your Booking.com Direct Connect Interface will be live with RoomKeyPMS and you will see the following:

Rates and availability appear in the Booking.com Extranet
New reservations booked on the Booking.com website will appear in RoomKeyPMS

Previous Article Synxis Enhanced Two-Way Interface - Client Overview

Next Article Booking.com Tax Withholding Procedures (USA Only)

Important Notifications

INCIDENT NOTICE - 12/29/24 - Degraded Card Present and Not Present Processing

RoomKeyPMS Payments credit card processing has experienced technical difficulties since approximately 7:35 AM PST. While most transactions are now being processed successfully, some are still being reported as unsuccessful. Our payment team is actively investigating and working to resolve the issue.

Additionally, we have observed that pre-authorizations made before today are encountering the following error when attempting to process payments: Processor invalid request response - Invalid Transaction Status (00: Transaction Approved).

We are looking into this matter. In the meantime, you can still process payments for these reservations by selecting the "Post Payment" option and completing the transaction manually.

For further updates, please refer to our status page: https://status.fullsteam.com/.

2024/2025 Holiday Office Hours

Mon, Dec 30, 2024
6 AM to 5 PM PST
Tue, Dec 31, 2024
6 AM to 12 PM PST
Wed, Jan 1, 2025
Closed (New Years Day)

In case of a hotel operation technical emergency, please reach out to our after-house emergency support line at 1-800-234-5695, option 3. Kindly leave a voicemail, as emails are not monitored outside of regular hours.

For non-emergencies, our support team will promptly attend to your matter on the next business day when the office reopens. Regular support hours, from 6 AM to 5 PM PST, Monday through Friday will resume on Thursday, January 2, 2025.

Wishing you joyous holidays from the entire RoomKeyPMS team!

Status Pages

See live updates on RoomKeyPMS system performance, service interruptions, or technical issues on roomkeypms.statuspage.io.

For any Fullsteam payment processing issues, please see status.fullsteam.com for live updates.

Attention Regarding Sequoia 15

This MAC iOS update may affect reports in RoomKeyPMS. We recommend you do not update to Sequoia 15 at this time. Once a fix has been developed, an updated notification will appear here.

Webinars

Hosted on the 3rd Wednesday of each month, our webinars showcase RoomKeyPMS features and highlight Best Practice Recommendations.

Up Next: Custom Guest Documents | Wednesday, December 18th

Click Here to Register!