Support Centre

Booking.com Direct Connect Interface Setup

Updated

Booking.com is an Online Travel Agent (OTA) for independent hotels and chains. With an interface connected to RoomKeyPMS, hoteliers can take advantage of the following features:

STEP #1 Contact Booking.com to Setup or Modify an Account

The purpose of this first step is to generate a Rate Mapping Spreadsheet that is sent to the RoomKeyPMS Interface Specialist.

Click below for more information:

How to Setup a New Booking.com Account
  • Contact Booking.com to create an Account
  • Setup your room types, rate plans, booking/cancellation policies and guest services/add-ons in Booking.com Extranet 
  • Request a Testing/Installation Date to be scheduled on the same day as your RoomKeyPMS Cutover/Go-Live date
    • If you are already using RoomKeyPMS, ask your Booking.com account manager to confirm when they will schedule the Testing/Installation Date
How to Modify an Existing Booking.com Account
  • Contact Booking.com account manager via telephone, or use the link below to view how to do this process on your own in the Booking.com Extranet
  • Review your room types, rate plans, booking/cancellation policies and guest services/add-ons setup in Booking.com Extranet 
  • Request a Testing/Installation Date to be scheduled on the same day as your RoomKeyPMS Cutover/Go-Live date
    • If you are already using RoomKeyPMS, ask your Booking.com account manager to confirm when they will schedule the Testing/Installation Date

STEP #2 Confirm the Booking.com Installation Date with RoomKeyPMS Interface Specialist

The purpose of this step is to confirm the date and time of the Booking.com Testing/Installation Date with the RoomKeyPMS Interface Specialist. This date is scheduled by Booking.com; once you receive an email from Booking.com regarding your Installation Date, please forward it to the RoomKeyPMS Interface Specialist and [email protected].

If your Installation Date is scheduled after your RoomKeyPMS Cutover/Go-Live, or otherwise leaves you to operate your hotel without an active Booking.com direct connect interface; you must manually mange your rates and availability using Booking.com Extranet and manually enter guest bookings into RoomKeyPMS.  

STEP #3 Testing and Installation: Conference Call with Booking.com and RoomKeyPMS Interface Specialist

The purpose of this call between the RoomKeyPMS Interface Specialist and Booking.com will be to activate and test the interface connection. Once completed, your Booking.com Direct Connect Interface will be live with RoomKeyPMS and you will see the following:

  • Rates and availability appear in the Booking.com Extranet
  • New reservations booked on the Booking.com website will appear in RoomKeyPMS
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