Support Centre

Expedia.com Direct Connect Interface Setup

Updated

Expedia.com is an Online Travel Agent (OTA) for independent hotels and chains. With an interface connected to RoomKeyPMS, hoteliers can take advantage of the following features:

STEP #1 Contact Expedia.com to Setup or Modify an Account

The purpose of this first step is to generate a Rate Mapping Spreadsheet that is sent to the RoomKeyPMS Interface Specialist.

Click below for more information:

How to Setup a New Expedia.com Account
  • Contact Expedia.com to create an Account
  • Setup your room types, rate plans, booking/cancellation policies and guest services/add-ons in  Expedia Partner Central
  • Request a Testing/Installation Date to be scheduled on the same day as your RoomKeyPMS Cutover/Go-Live date
    • If you are already using RoomKeyPMS, ask your Expedia.com account manager to confirm when they will schedule the Testing/Installation Date
How to Modify an Existing Expedia.com Account
  • Contact Expedia.com account manager via  telephone, or use the link below to view how to do this process on your own in the Expedia.com Partner Central
  • Review your room types, rate plans, booking/cancellation policies and guest services/add-ons setup in  Expedia.com Partner Central 
  • Request a Testing/Installation Date to be scheduled on the same day as your RoomKeyPMS Cutover/Go-Live date
    • If you are already using RoomKeyPMS, ask your Expedia.com account manager to confirm when they will schedule the Testing/Installation Date

STEP #2 Confirm Expedia.com Installation Date with RoomKeyPMS Interface Specialist

The purpose of this step is to confirm the date and time of the .com Testing/Installation Date with the RoomKeyPMS Interface Specialist. This date is scheduled by Expedia.com; once you receive an email from Expedia.com regarding your Installation Date, please forward it to the RoomKeyPMS Interface Specialist and [email protected].

If your Installation Date is scheduled after your RoomKeyPMS Cutover/Go-Live, or otherwise leaves you to operate your hotel without an active Expedia.com direct connect interface; you must manually mange your rates and availability using Expedia.com Partner Central and manually enter guest bookings into RoomKeyPMS.  

STEP #3 Testing and Installation: Conference Call with Expedia.com and RoomKeyPMS Interface Specialist

The purpose of this call between the RoomKeyPMS Interface Specialist and Expedia.com will be to activate and test the interface connection. Once completed, your Expedia.com Direct Connect Interface will be live with RoomKeyPMS and you will see the following:

  • Rates and availability appear in Expedia.com Partner Central
  • New reservations booked on the Expedia.com website will appear in RoomKeyPMS
Previous Article Booking.com Direct Connect Interface Setup
Next Article Data Plus Accounting Export
Have a question for us? Submit a Support Case