Expedia.com Direct Connect Interface Setup

Updated on Jul 11, 2022

Expedia.com is an Online Travel Agent (OTA) for independent hotels and chains. With an interface connected to RoomKeyPMS, hoteliers can take advantage of the following features:

Seamlessly integrate availability, rates, and bookings
Expedia Partner Central
Expedia Partner Central Help

STEP #1 Contact Expedia.com to Setup or Modify an Account

The purpose of this first step is to generate a Rate Mapping Spreadsheet that is sent to the RoomKeyPMS Interface Specialist.

Click below for more information:

How to Setup a New Expedia.com Account

Contact Expedia.com to create an Account
- Click Here to begin the signup process for Expedia.com
- During sign up, advise that you will be using RoomKeyPMS as your PMS provider
Setup your room types, rate plans, booking/cancellation policies and guest services/add-ons in Expedia Partner Central
Request a Testing/Installation Date to be scheduled on the same day as your RoomKeyPMS Cutover/Go-Live date
- If you are already using RoomKeyPMS, ask your Expedia.com account manager to confirm when they will schedule the Testing/Installation Date

How to Modify an Existing Expedia.com Account

Contact Expedia.com account manager via telephone, or use the link below to view how to do this process on your own in the Expedia.com Partner Central
- Perform a Connectivity Switch
Review your room types, rate plans, booking/cancellation policies and guest services/add-ons setup in Expedia.com Partner Central
Request a Testing/Installation Date to be scheduled on the same day as your RoomKeyPMS Cutover/Go-Live date
- If you are already using RoomKeyPMS, ask your Expedia.com account manager to confirm when they will schedule the Testing/Installation Date

STEP #2 Confirm Expedia.com Installation Date with RoomKeyPMS Interface Specialist

The purpose of this step is to confirm the date and time of the .com Testing/Installation Date with the RoomKeyPMS Interface Specialist. This date is scheduled by Expedia.com; once you receive an email from Expedia.com regarding your Installation Date, please forward it to the RoomKeyPMS Interface Specialist and [email protected].

If your Installation Date is scheduled after your RoomKeyPMS Cutover/Go-Live, or otherwise leaves you to operate your hotel without an active Expedia.com direct connect interface; you must manually mange your rates and availability using Expedia.com Partner Central and manually enter guest bookings into RoomKeyPMS.

STEP #3 Testing and Installation: Conference Call with Expedia.com and RoomKeyPMS Interface Specialist

The purpose of this call between the RoomKeyPMS Interface Specialist and Expedia.com will be to activate and test the interface connection. Once completed, your Expedia.com Direct Connect Interface will be live with RoomKeyPMS and you will see the following:

Rates and availability appear in Expedia.com Partner Central
New reservations booked on the Expedia.com website will appear in RoomKeyPMS

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Important Notifications

INCIDENT NOTICE - 12/29/24 - Degraded Card Present and Not Present Processing

RoomKeyPMS Payments credit card processing has experienced technical difficulties since approximately 7:35 AM PST. While most transactions are now being processed successfully, some are still being reported as unsuccessful. Our payment team is actively investigating and working to resolve the issue.

Additionally, we have observed that pre-authorizations made before today are encountering the following error when attempting to process payments: Processor invalid request response - Invalid Transaction Status (00: Transaction Approved).

We are looking into this matter. In the meantime, you can still process payments for these reservations by selecting the "Post Payment" option and completing the transaction manually.

For further updates, please refer to our status page: https://status.fullsteam.com/.

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