Support Centre

System Configuration Webinar

Updated on

This is an introduction to the Property and Policy modules in RoomKeyPMS.

Table of Contents

Click below for more information:

Expand or collapse content How to Access the Property Module

Required Settings

Click below for more information:

Expand or collapse content General Settings
Expand or collapse content Preferences
Expand or collapse content Property Permissions
Expand or collapse content Registry Settings
Expand or collapse content Rollover Settings

Interface Settings

The following settings are required if you are using a credit card interface and/or keycard interface.

Click below for more information:

Expand or collapse content OLP Settings for Credit Card Interfaces
Expand or collapse content KeyCard Settings

Optional Settings

Click below for more information:

Expand or collapse content eRes Analytics
Expand or collapse content Source of Business
Expand or collapse content Min Stay Settings
Expand or collapse content Currency Rates

Room Management

The following videos describe how to create and manage room types, room numbers and room sections.

Click below for more information:

Expand or collapse content How to Create a Room Type
Expand or collapse content How to Add Room Numbers 
Expand or collapse content How to Create & Manage Room Sections

Reasons

The following videos demonstrate how to manage reasons and access reports for the following reason categories:

  • Cancel / Checkout Reasons 
  • Denials and Regrets
  • Rate Override Reasons

Click below for more information:

Expand or collapse content How to Manage Cancel / Checkout Reasons
Expand or collapse content How to Manage Denial and Regret Reasons
Expand or collapse content How to Manage Rate Override Reasons

Guest Document Notes

The following video shows how to add notes to the following guest-facing documents:

  • Confirmation Letter
  • Registration Card (RegCard)
  • Guest Folio

Click below for more information:

Expand or collapse content How to Add Guest Document Notes

Policy Settings

The following video demonstrates how to access the Policy module and manage the following settings:

  • Guarantee Policy
  • Deposit Policy
  • Cancellation Policy 
  • Modification Policy (eRes only)
  • Policy Notes

Click below for more information:

Expand or collapse content How to Manage Policy Settings
Previous Article Managing Change: Ownership, Inventory, Accounting
Next Article Transaction Codes Webinar

Important Notifications

Our office will be closed for Canadian Thanksgiving on Mon, Oct 12, 2025.

Emergency support is available at
1-800-234-5695, option 3.

 

Status Pages

See live updates for Fullsteam payment processing issues at status.fullsteam.com.

See live updates for RoomKeyPMS system performance, service interruptions, or technical issues at roomkeypms.statuspage.io.

 

Webinars 

Hosted on the 3rd Wednesday of each month, our webinars showcase RoomKeyPMS features and highlight Best Practice Recommendations.

 

Do you have product ideas for RoomKeyPMS?

Visit our Ideas Portal to let us know!

 

Training Videos & Webinar Recordings

Webinars: Getting Started 8
Webinars: Managing Rates 3
Webinars: Advanced Modules 21
Webinars: Mobile Guest App 2
Webinars: Interfaces 8
Training Video Archive 11
Download Article PDF Print Article
Have a question for us? Submit a Support Case