Support Centre

🎦 Outage Procedures

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This webinar discusses manual strategies that can be used during a minor outage or service interruption, including: 

  • interface issues
  • logging in
  • credit card processing
  • internet failures
Previous Article 🎦 Essential Balancing
Next Article 🎦 Payment Processing & Reconciliation

Important Notifications

Status Pages

See live updates for RoomKeyPMS system performance or service interruptions at roomkeypms.statuspage.io.

See live updates for Fullsteam payment processing issues at status.fullsteam.com.

 

Webinars 

Hosted each month, our webinars showcase RoomKeyPMS features and highlight Best Practice Recommendations.

 

macOS Compatibility Update for Mac Users

Apple has announced future changes to support for Intel-based applications. While Mac users may begin seeing notifications related to RoomKeyPMS, no action is required at this time. This change is not expected until a future macOS release, and RoomKeyPMS expects to have an updated solution available well in advance. We will continue to provide updates as they become available.

 

Do you have product ideas for RoomKeyPMS?

Visit our Ideas Portal to let us know!

 

Training Videos & Webinar Recordings

Webinars: Getting Started 8
Webinars: Processing Payments 3
Webinars: Managing Rates 5
Webinars: Managing Groups 2
Webinars: Housekeeping Management 2
Webinars: Advanced Modules 22
Webinars: Mobile Guest App 2
Webinars: Interfaces 6
Training Video Archive 11
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