This webinar demonstrates how to customize the following guest and City Ledger documents:
- Confirmation Letter
- Registration Card
- Guest Folio
- Account Statements
- City Ledger Invoices
🎦 Custom Guest Documents
Updated on
Important Notifications
Our office will be closed on Monday, August 3, 2026, in observance of BC Day.
macOS Compatibility Update for Mac Users
Apple has announced future changes to support for Intel-based applications. While Mac users may begin seeing notifications related to RoomKeyPMS, no action is required at this time. This change is not expected until a future macOS release, and RoomKeyPMS expects to have an updated solution available well in advance. We will continue to provide updates as they become available.
Status Pages
See live updates for RoomKeyPMS system performance or service interruptions at roomkeypms.statuspage.io.
See live updates for Fullsteam payment processing issues at status.fullsteam.com.
Webinars
Hosted each month, our webinars showcase RoomKeyPMS features and highlight Best Practice Recommendations.
Do you have product ideas for RoomKeyPMS?
Visit our Ideas Portal to let us know!
Training Videos & Webinar Recordings
Webinars: Getting Started 8
Webinars: Processing Payments 3
Webinars: Managing Rates 5
Webinars: Managing Groups 2
Webinars: Housekeeping Management 2
Webinars: Advanced Modules 22
- 🎦 Managing Change: Ownership, Inventory, Accounting
- 🎦 System Configuration
- 🎦 Transaction Codes
- 🎦 Guest Profiles
- 🎦 Guest Profile Merge & Purge
- 🎦 Sundry Sales
- 🎦 All About Upgrades!
- 🎦 Packages, Inclusions, Guest Services & Add-Ons
- 🎦 Corporate Accounts
- 🎦 Wholesalers
- 🎦 City Ledger
- 🎦 End of Year Reporting
- 🎦 Report Wizard: Custom Reporting
- 🎦 All About Overrides!
- 🎦 Overbooking Limits
- 🎦 Owner's Accounting (HOA)
- 🎦 Workarounds
- 🎦 Tips & Tricks
- 🎦 Custom Guest Documents
- 🎦 Routing Charges
- 🎦 House Accounts
- 🎦 Messaging & Cross-Team Coordination
Webinars: Mobile Guest App 2
Webinars: Interfaces 6
Training Video Archive 11
- Rates Training Videos
- Packages Training Video
- Groups Training Video
- Corporate Module Training Video
- Reservations Training Videos
- Front Office Training Videos
- Night Audit Training Video
- City Ledger Training Video
- Maintenance & Housekeeping Training Video
- Shift4 & RoomKey - Properties that Authorize Cards on Check-In, and Charge on Check-Out
- Shift4 & RoomKey - Properties that take Advance Deposits, and Payments at Check-In