Support Centre

🎦 Balancing Folios & Payment Corrections

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This webinar reviews corrections that can be made to Guest Folios after check-out, and non-guest billing like City Ledger Invoices and Sundry Sales.

Click below to watch clips from this webinar:

Expand or collapse content 🎦 How to Fix a Guest Folio After Check-Out
Expand or collapse content 🎦 How to Fix an OTA Guest Folio After Check-Out
Expand or collapse content 🎦 How to Move Guest Credit to a City Ledger Account
Expand or collapse content 🎦 How to Move Guest Credit from the City Ledger to a New Reservation
Expand or collapse content 🎦 How to Transfer an Invoice to a Different City Ledger Account
Expand or collapse content 🎦 How to Fix Charges Transferred to the City Ledger by Mistake
Expand or collapse content 🎦 How to Reverse a Sundry Sale
Previous Article 🎦 Managing Change: Ownership, Inventory, Accounting
Next Article 🎦 System Configuration

Important Notifications

Status Pages

See live updates for RoomKeyPMS system performance or service interruptions at roomkeypms.statuspage.io.

See live updates for Fullsteam payment processing issues at status.fullsteam.com.

 

Webinars 

Hosted each month, our webinars showcase RoomKeyPMS features and highlight Best Practice Recommendations.

 

macOS Compatibility Update for Mac Users

Apple has announced future changes to support for Intel-based applications. While Mac users may begin seeing notifications related to RoomKeyPMS, no action is required at this time. This change is not expected until a future macOS release, and RoomKeyPMS expects to have an updated solution available well in advance. We will continue to provide updates as they become available.

 

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Training Videos & Webinar Recordings

Webinars: Getting Started 8
Webinars: Processing Payments 3
Webinars: Managing Rates 5
Webinars: Managing Groups 2
Webinars: Housekeeping Management 2
Webinars: Advanced Modules 23
Webinars: Mobile Guest App 2
Webinars: Interfaces 6
Training Video Archive 11
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