The following videos outline how to use the Rate Wizard to build and manage your rates in RoomKey PMS.
Rates Training Videos
Updated on
Important Notifications
New eRes Feature:
SMS & Email Guest Opt-In
Released: Feb 17, 2026
Guests can now opt in to SMS and Email communications directly in the eRes Booking Engine. This automatically updates consent in RoomKeyPMS.
Status Pages
See live updates for RoomKeyPMS system performance or service interruptions at roomkeypms.statuspage.io.
See live updates for Fullsteam payment processing issues at status.fullsteam.com.
Webinars
Hosted on the 3rd Wednesday of each month, our webinars showcase RoomKeyPMS features and highlight Best Practice Recommendations.
Up Next: Payment Processing & PCI Best Practices | Wednesday Feb. 18th
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Visit our Ideas Portal to let us know!
Training Videos & Webinar Recordings
Webinars: Getting Started 8
Webinars: Processing Payments 3
Webinars: Managing Rates 4
Webinars: Advanced Modules 23
- Managing Change: Ownership, Inventory, Accounting
- System Configuration Webinar
- Transaction Codes Webinar
- Guest Profiles Webinar
- Guest Profile Merge & Purge Webinar
- Sundry Sales
- All About Upgrades! Webinar
- Packages, Inclusions, Guest Services & Add-Ons Webinar
- Corporate Accounts Webinar
- Group Management Webinar
- Wholesalers Webinar
- City Ledger Webinar
- End of Year Reporting Webinar
- Report Wizard: Custom Reporting
- All About Overrides Webinar
- Overbooking Limits Webinar
- Owner's Accounting (HOA) Webinar
- Workarounds Webinar
- Tips & Tricks Webinar
- Custom Guest Documents Webinar
- Routing Charges Webinar
- House Accounts
- Messaging & Cross-Team Coordination
Webinars: Mobile Guest App 2
Webinars: Interfaces 7
Training Video Archive 11
- Rates Training Videos
- Packages Training Video
- Groups Training Video
- Corporate Module Training Video
- Reservations Training Videos
- Front Office Training Videos
- Night Audit Training Video
- City Ledger Training Video
- Maintenance & Housekeeping Training Video
- Shift4 & RoomKey - Properties that Authorize Cards on Check-In, and Charge on Check-Out
- Shift4 & RoomKey - Properties that take Advance Deposits, and Payments at Check-In